Unlimited monthly plans
12/5 Email and chat support with our standard 3 day task turnaround.
24/7 email and chat support with our faster 2 day task turnaround.
Everything in Grow
Monthly performance, analytics, and conversion checkins
24/7 email and chat support with our fastest 1 day task turnaround.
Everything in Grow and Scale
Dedicated Project Manager
Weekly performance, analytics, and conversion checkins
Frequently asked questions
Q. What’s included in your Unlimited Plan?
No hidden surprises here. Our Unlimited Plan covers everything. Create as many tasks as you like without worrying about additional hourly or per-task rates.
Q. I create a task. What happens next?
Our team takes your task and breaks it down into a series of sub-tasks, so you can see how we’ll get you from where you are to where you want to be. We even let you know how many we can get through per week. We then execute those sub-tasks, one by one.
Q. What if I have a larger, more general task, like “improve site performance”?
We’ve got you covered. If you join our Grow plan and create that task, our team of engineers figures out the smaller, individual components required to ladder up to your overall goal and transparently shares those with you. You’ll get a timeline that shows when to expect completion of each of the components, and then a final date when you should notice your needle moving on the original ask.
Q. What if I’m unhappy with the service?
We’re committed to delivering unparalleled work, in quality and service. However, sometimes a relationship doesn’t work out. We get that. Simply tell us and we’ll issue a (prorated) refund for the remainder of your month.
Q. Do you work with other agencies and freelancers?
Absolutely. We have formal agreements with some partner organizations already. We’re happy to meet your freelancers and make sure that we can all work together toward your success.
Q. Can I choose my Managed Commerce team members?
We endeavor to assign the same staff to you so they intimately know your businesses and site. However, we can’t guarantee that the person you love will always be available.
Q. Are high priority issues handled faster?
Any issue impacting your website’s ability to checkout customers is treated as a severe event. We prioritize these events before all other work.
Q. What are your working hours?
It depends on the plan you purchase. For customers on Grow Plans, we are available Monday through Friday, from 6am EST to 6pm EST. For Scale and Enterprise Plan customers, we are available 24/7.
Q. I have a big deadline coming up. Can I get more tasks done faster?
Definitely. After adding some tasks to your account, you’ll have the option to pay for a burst of resources to your plan. We call these “sprints” because we’ll work as fast as possible to get the job done properly. We’ll swarm our resources around your project and get things finished by your deadline.